Refund policy

Full refund

If we can't start or deliver your order at all, for example because a service becomes unavailable, you get a full refund.

Partial delivery

If only part of an order is delivered, the undelivered part is refunded.

Cancelling

You can cancel for a full refund until delivery has started. Because delivery starts automatically within minutes of payment, please contact us straight away.

Not refundable

• Orders delivered to the link you entered, if that link was wrong, private or later deleted.
• Drops caused by the platform after delivery. Packages with a refill period are topped up instead; request a refill from your order page.
• Free trials.

How refunds are paid

• Card, Apple Pay, Google Pay, PayPal: back to the original payment method, usually within 5–10 business days depending on your bank.
• Crypto: sent in the same coin to the address that paid, for the same US dollar value, minus the network fee of the refund transfer.

Chargebacks

Please contact us before opening a dispute with your bank; we can usually fix the problem faster. Accounts with chargebacks on delivered orders may be suspended.

How to ask

Email [contact email] with your order code from the order page.